Grandstone Electric LLC

Privacy Policy

Last Update: 07/26/26

This Privacy Policy explains how Grandstone Electric LLC (“Grandstone Electric,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through our website and related communications and services. This policy is intended for U.S. users and is designed to be consistent with applicable United States law and New Hampshire law.

This Privacy Policy applies to information collected on our website, through contact forms, service inquiries, customer communications, and, where applicable, during the course of providing electrical contracting and related business services. It describes what information we collect, why we collect it, how we use and share it, how we protect it, and what choices may be available to you.

We seek to collect only the information reasonably necessary for our business purposes, maintain appropriate safeguards for that information, and comply with applicable legal obligations relating to privacy, data security, and breach notification.

Information we collect

Depending on how you interact with us, we may collect the following categories of information: identifiers and contact information (such as name, service address, billing address, email address, telephone number, and, where voluntarily provided, company name); commercial or transaction information (such as requested services, estimates, proposals, invoices, payment status, and customer service history); project and property information (such as property type, project scope, photos you provide, service notes, site access information, and utility or permit-related details); online or network activity information (such as IP address, browser type, device identifiers, pages viewed, referral source, and approximate location derived from IP address); communications you send to us by form, email, phone, or text message; and any other information you choose to provide in connection with a quote request, appointment, financing inquiry, or service relationship. If you make payments, payment card or bank information may be collected and processed primarily by our payment service providers on our behalf, subject to their own policies and contractual obligations.

How we use information

We may use personal information to operate and improve our website; respond to inquiries and quote requests; schedule appointments and dispatch technicians; prepare estimates, proposals, contracts, work orders, invoices, and other service records; provide customer support; communicate about appointments, projects, inspections, permits, billing, and service updates by phone, email, or text message; process payments; maintain customer, vendor, and project records; evaluate financing or payment options if requested; detect, prevent, and investigate fraud, misuse, security incidents, and other unlawful activity; comply with legal, regulatory, contractual, insurance, licensing, safety, and tax obligations; and enforce our terms and other legal rights. Where allowed by law, we may also use contact information to send service-related follow-up communications and limited marketing or promotional communications, and you may opt out of non-essential marketing messages using the method provided in the message or by contacting us. If you provide a mobile phone number, you agree that we may contact you by call or text regarding your inquiry, appointment, or services. Marketing text messages, if any, will be sent only in accordance with applicable law, which may require prior express written consent. Consent to receive marketing messages is not a condition of purchase.

We collect information directly from you when you contact us, request a quote, schedule service, submit a form, communicate by email, phone, or text, make a payment, or otherwise engage with us; automatically when you use our website; and from service providers or other third parties that support our business operations, such as hosting providers, analytics providers, payment processors, scheduling platforms, communication tools, lead-generation or referral sources, and project-related counterparties. Information submitted through a quote-request or contact form may include your name, contact information, service address, project description, preferred appointment timing, and any attachments or photos you choose to provide. If you ask about financing or payment plans, we may collect or receive limited information needed to connect you with a financing provider or present available options, but consumer credit applications and credit decisions are generally handled by the applicable financing provider under its own terms, notices, and privacy practices. In the United States, privacy obligations generally depend on the type of information collected, the activities involved, and applicable federal and state law rather than a single universal legal basis framework. If you do not provide certain requested information, we may be unable to respond to your inquiry, schedule service, complete a transaction, evaluate financing availability, or provide requested features.

Your privacy choices and New Hampshire rights

Depending on where you live and the nature and scale of our data practices, you may have certain rights under applicable U.S. state privacy laws. For New Hampshire residents, the New Hampshire Data Privacy Act (RSA 507-H) provides specific consumer rights for covered businesses that meet statutory applicability thresholds. If that law applies to our processing activities, New Hampshire consumers may submit requests as described below.

  • The right to confirm whether we are processing your personal data and to access that data.

  • The right to correct certain inaccuracies in your personal data.

  • The right to request deletion of personal data we maintain about you, subject to legal and operational exceptions.

  • The right to obtain a portable copy of certain personal data, where required by law.

  • The right to opt out of the sale of personal data, targeted advertising, or certain profiling in furtherance of decisions that produce legal or similarly significant effects, if we engage in those activities and applicable law grants such rights.

  • If we deny a request, the right to appeal the denial where required by applicable law.

To submit a privacy request, please contact us using the contact information below and describe your request with sufficient detail for us to verify and respond. You may submit requests by email, mail, or other designated methods we may make available. We may take reasonable steps to verify your identity and, where permitted by law, may request additional information needed to confirm your request or the authority of an authorized agent. We will respond within the time required by applicable law. If applicable law requires an appeal process, we will explain how to appeal in our response to any denied request, including the method for doing so and any applicable deadline.

Unless we specifically state otherwise, we do not sell personal data for money. We also do not use sensitive personal data for purposes beyond those reasonably necessary to provide requested services or as otherwise permitted by law. If our practices change and applicable law requires additional rights, disclosures, or opt-out mechanisms (including recognition of browser-based universal opt-out signals), we will update this Privacy Policy and our practices accordingly.

Cookies, analytics, and similar technologies

Our website may use cookies, pixels, log files, session tools, and similar technologies to support site functionality, remember preferences, maintain secure sessions, understand website traffic, measure the effectiveness of pages or campaigns, improve performance, and help protect the site against misuse. These technologies may be provided by us or by third-party service providers such as website hosts, analytics providers, embedded content providers, spam-prevention tools, map or video providers, chat or form-processing vendors, and similar partners that help us operate the website. Your browser settings may allow you to manage cookies, although disabling certain cookies may affect site functionality. If we use consent tools or additional tracking technologies that require more specific disclosures under applicable law, we may supplement this Privacy Policy or present additional notices at the point of collection.

How we disclose information

We may disclose personal information to vendors and service providers that perform services for us, such as website hosting, information technology support, cybersecurity, analytics, payment processing, customer relationship management, scheduling and dispatch, call tracking, text or email communications, accounting, legal, insurance, financing, document storage, and other administrative support; to customers, property owners, tenants, general contractors, subcontractors, inspectors, permitting authorities, and utilities when reasonably necessary to prepare for, perform, document, or administer requested work or a related project; to lead sources or referral partners as needed to administer incoming requests; and, if you request financing or payment-plan information, to financing partners or platforms to the extent reasonably necessary to facilitate that request. We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, and as required or permitted by law, including to regulators, law enforcement, courts, insurers, or professional advisors. We may also disclose information to protect our rights, safety, property, systems, and users.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal, regulatory, insurance, safety, and reporting obligations. Retention periods may vary based on the type of information and the context in which it was collected.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 in a manner subject to the Children’s Online Privacy Protection Act. If you believe a child under 13 has provided personal information through our website, please contact us so we can review and address the issue.

Links to other websites

Our website may contain links to third-party websites, plug-ins, or services that we do not own or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy, security, or content practices. We encourage you to review the privacy policies of any third-party sites or services you use.

Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to the nature of the information and the risks involved. These measures may include access controls, vendor management, secure storage practices, and other security procedures intended to reduce the risk of unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Legal disclosure and data breach response

We may disclose information if required or permitted by law, regulation, subpoena, court order, insurance requirement, or other legal process, or when we believe disclosure is reasonably necessary to protect our rights, investigate misconduct, prevent fraud, respond to claims, or protect the safety of any person or property. If we experience a security breach involving personal information, we will investigate, take appropriate response measures, and provide notices required by applicable law, including New Hampshire’s data breach notification requirements where applicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or other operational needs. When we make changes, we will revise the “Last Update” date above. Your continued use of the website after any update is subject to the then-current Privacy Policy.

Contact information

If you have questions about this Privacy Policy, would like to submit a privacy request, or wish to contact us about our data practices, you may email us at grandstoneelectric@gmail.com, write to us at the mailing address below, or contact us using the phone number listed below. We recommend posting this Privacy Policy prominently on your website, including in the footer and on any page where personal information is collected through a contact form, quote-request form, financing inquiry, or similar submission method.

Mailing Address:

33 Parker Ledge Road

North Woodstock, NH 03262

Website: https://www.grandstoneelectric.com